Hostess Manager

Job Description

• Effectively manage the flow of bookings into the venue.
• Answer phones, take dining reservations, and enter diner information into the reservation system.
• Maintain a waitlist and quote accurate wait times.
• Make appropriate seating decisions using the station rotation chart.
• Organize seating for large and special needs groups.
• Greet guests and determine the number in their party.
• Seat guests by finding a clean, available table; pulling out chairs; placing a clean/current menu in front of guests, etc.
• Guide guests through the dining rooms and provide any needed assistance.
• Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Maintain cleanliness of work areas throughout the day.
• Monitor dining rooms for seating availability, service, and safety.
• Communicate with guests and other team members to meet guest needs.
• Other related duties as assigned by the Food & Beverage Manager.

Qualifications

• College Diploma in Hotel Management or related field.
• Previous experience in a Food & Beverage/Restaurant/Bar operations management role.
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Understand F&B trends in Bangkok Market
• Excellent guest service skills.