Concierge Host

Main Duties:

Administration

• Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.

Customer Service

• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures that guest history records are accurately maintained.

Financial

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Personnel

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

• Ensures high standards of personal presentation and grooming.
• Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
• Responds to changes in the Rooms function as dictated by the industry, company and hotel.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

Education and Experience

• 2-year degree from an accredited university in Hotel Management/Room Operations
• 1+ years of previous customer service experience
• Positive phone demeanor and superior written and verbal communication skills are essential
• Must have a service oriented mindset and be capable of making every guest feel valued
• Knowledge of basic office equipment, including printers, scanners, copiers, etc
• Exemplify strong organizational skills and attention to detail
• Competent working with Microsoft Office suite, including Word, Outlook and Excel