Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Manages group room blocks and meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Makes presence known to customer at all times during this process.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Follows up with customer post-event.
Responds to and handles guest problems and complaints.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Up-sells products and services throughout the event process.
Qualifications
Bachelor degree in Events Management, Business Administration, Hospitality Management or related fields.
Minimum 2 years in Event Management, preferably in a 4- or 5-star hotel.
Skills
Guest Service Management
Customer Satisfaction
Event Marketing Strategy
Hospitality Management
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Amari Bangkok
24 active jobs
Industry:
Hospitality, Tourism & Travel
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