Run customer relationship management process as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity for continuous program.
Become an expert in Platform and educate customers on the use and benefits of our products.
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
Conducting in-depth needs assessments to better understand each client's requirements.
Be a customer advocate while capturing customer feedback and reporting requests to related teams.
Work closely with Sales, Project Manager, and other related teams to ensure an exceptional customer experience and take care of any customer issues.
Collaborate with product team and related stakeholders to ensure the feedback of the customer is always considered in product/feature development
Monitor and Analyze Customer Behavior to improve Customer Success Strategy.
Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
Maintain Customer database and keep it up to date for more effective marketing campaigns and better customer relationships.
KNOWLEDGE, SKILLS AND ABILITIES:
Great Service-minded attitude and positive thinking
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Analytical, process-oriented, and growth mindset
Ability to respond and work under tight timelines with flexible working hours (urgent support may be required after hours)
Strong verbal and written communication, strategic planning, and project management skills
Ability to deliver regular updates clearly
Understanding of Internet and web applications with a desire to learn new technologies
Good English and Thai written and verbal communication skills
Proficient in MS office
Bachelor degree in any related field
Experience in Customer Relationships, Sales Support, Business Development at least 1-2 years (direct experience supporting public company will be an advantage)
