Primary point of contact for stakeholders for daily operations activities.
Execute, manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
Orchestrator the overall flow of an end-to-end shipment.
Provide value creation to the customers through effective business solutions by having good business knowledge, process understanding and customer-centric approach.
Maintain effective communication with clients, carriers, suppliers, and internal stakeholders to ensure smooth logistics operations and timely resolution of issues.
Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins and/or Service failures, providing insights and recommendations for enhancing operational efficiency.
Responsible for cross sell/up sell, customer retention.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
Work with the Key Client Managers / Commercial team to establish and strengthen customer relationship.
Comply to specific customer SOP and monitor respective Key Performance Indicator/s.
Execute reports or other tasks assigned by Team Leader/Manager.
Who we are looking for:
Few years of experience in forwarder/ logistics would be ideal.
Major or minor in Logistics and Supply Chain Management would be an advantage.
Willingness to learn and develop.
Excellent in both oral and written communication skills, with the ability to communicate confidently for coordination with stakeholders.
With knowledge and experience in MS Offices (i.e., MS Excel).
Passion to drive closures & high-level customer service orientation – Customer Centricity.
Detail oriented, well-organized and able to work under pressure.
Team player with a positive and proactive attitude.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Skills
Supply Chain Management
MS Office
Communication skills
Logistics
Functions
Production, Purchasing & Supply Chain
Job Overview
Job Type:
Full-Time
Company
A.P. Moller - Maersk
22 active jobs
Industry:
Import, Export & Logistics
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