Job Description

In this capacity, you will lead and manage a team of butlers to deliver exceptional service and hospitality to guests. Your primary responsibility is to oversee the daily operations of the butler department, ensuring seamless coordination and execution of tasks.

You will train, mentor, and supervise butlers, setting high standards for guest service, etiquette, and professionalism. Additionally, you will liaise with other departments to fulfill guest requests and preferences, maintain inventory of supplies, and ensure the cleanliness and presentation of guest areas. Your leadership and attention to detail will contribute to an unforgettable guest experience. This position reports to the Director of Guest Relations.

Qualifications

• Bachelor of Hospitality Management or related qualifications.
• Prior direct experience as Head Butler & F&B Operations is preferred.
• 3+ years of supervisory experience in hotel guest service management.
• Excellent communication skills.
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to guest service.