Senior Associate, User Research & Insight, SPX Express

• Manage research requests from internal teams, with a focus on logistics-related topics: taking briefs, clarifying objectives, designing research, managing fieldwork, delivering reports (qualitative/quantitative) & other administrative.

• Conduct desk research for competitor/market intelligence on logistics models, service levels, pricing, rider operations….

• Create methods to collect and analyze internal (operational data) and external market data, track and monitor performance to derive business insight.

• Monitor and analyze social listening data (social media, forums, communities) to capture rider, driver, and seller sentiment; integrate findings with internal data to provide a fuller view of operational challenges.

• Analyze the performance and liaise with leads to collect feedback and identify potential levers to improve, especially those can improve seller/ rider/ driver satisfaction

• Liaise with stakeholders to collect feedback, pain point and identify improvement levers, especially those impacting seller, rider, and driver experience.

• Provide strategic and clear direction to facilitate cross-functional collaboration and coordination across multiple teams (internal, external teams & partners) to ensure key objectives are aligned across the organization

• Manage and track budgets and resources to ensure efforts comply with project/study guidelines

• Other tasks are assigned by the Company from time to time.

Yêu cầu công việc:

• BA / BS/ Bachelor’s Degree

• At least 4 years of work experience in Market Research, Consulting, or Marketing field (having working experience for companies managing large Riders/ Drivers community such as Grab/ Be/ competitors in logistics is a plus)

• Strong business acumen with sharp logical thinking and a solid quantitative mindset – must be able to translate messy operational data into clear, actionable insights.
  Advanced proficiency in Excel (functions, pivot, advanced formulas) and Power Query for data cleaning, processing, and analysis; these will be your daily tools.

• Extremely detail-oriented and disciplined when working with data, ensuring accuracy, consistency, and credibility of all research outputs.

• Excellent command of English with strong stakeholder management and presentation skills.

• Highly meticulous and organized; able to coordinate across multiple teams and work  under high pressure.

• Hands-on, with strong project management abilities and willingness to dive into operational details.

• Driven, resilient, reliable, and thrives in a fast-paced, high-growth environment.