Sea Logistics Customer Care Specialist

Your Responsibilities

• To drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting to ensure customer satisfaction.
• To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
• To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify and enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and then identify, share and eliminate root causes.
• To create, review and refine customer reports.
• To ensure delivery against all financial targets and strategic objectives.

Your Skills And Experiences

• Over 3 years experience as Sea Logistics Customer Service
• Good command of English
• Excellent service mind and problem solving skills
• Being able to complete the job within timeline
• Good communication skills