Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports.
Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules.
Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards.
Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement.
Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement.
Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process.
Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team.
Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes.
Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process.
Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities
Qualifications
Bachelor's degree in business administration, marketing, or a related field is preferred.
Proven experience as a Sales Support Administrator or in a similar sales support role.
Proficient in using Microsoft Dynamics or similar CRM software.
Advanced proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.
Excellent organizational and multitasking skills with the ability to prioritize tasks and meet deadlines.
Strong attention to detail and ability to maintain accuracy while working with large amounts of data.
Exceptional interpersonal and communication skills, both written and verbal.
Action-oriented mindset with the ability to take initiative and make informed decisions.
Ability to work effectively as part of a team, collaborating with colleagues from various departments.
Strong problem-solving skills and the ability to adapt to changing priorities and requirements.
