Order Fulfillment Section Manager

Main Responsibilities:

Purchasing

• Manage purchasing function and act as escalation point.
• Ensure major KPI have been achieved: PR-EDI, Master data request, good avail report, cost saving.
• Working with BPO to continuously improve processes for better service and satisfaction.
• Implement projects as assigned by manager.
• Create collaborative working environment between local and BPO team.
• Work with manager to set annual KPI and direction for the team
• Ensure all vendors follow compliance rules and regulations

Export/Import (EXIM)

• Manage export and import related functions and act as escalation point
• Ensure major KPI have been achieved: Customs clearance lead time, costing process, freight forwarder performance
• Continuously improve processes for better service and satisfaction
• Implement projects as assigned by manager e.g.tax saving, HTS review, RFQ
• Create collaborative working environment among team members
• Work with manager to set annual KPI and direction for the team
• Ensure all vendors follow compliance rules and regulations

Order Management

• Manage purchasing function and act as escalation point
• Ensure major KPI have been achieved: PR-SO, customer data request, returned POD, order accuracy
• Working with BPO to continuously improve processes for better service and satisfaction
• Implement projects as assigned by manager e.g. SAP enhancement, automation
• Create collaborative working environment between local and BPO team
• Work with manager to set annual KPI and direction for the team
• Ensure all vendors follow compliance rules and regulations

Qualifications:

• Bachelor’s degree or higher in Business Administration or Logistics or any related fields.
• Full experience in supply chain area related to planning, purchasing, Import-export in management and administration, customer services to internal and external customers at least 5 years.
• Experience in Medical device business is highly advantage.
• Hand on experience in supply chain software such as SAP MM, SD module.
• Minimum 3 years experience in management level.
• Understanding of import-export process, documentation requirements follows Thai customs and Thai FDA regulation
• People management
• Troubleshooting
• Process improvement and analytical skill