Air Logistics Operational Care Specialist

Your Responsibilities

• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
• To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To create files for consolidation (Export) or de-consolidation (Import).
• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
• To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with Customer Care Locations
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the Customer Care Locations + Revenue Care Centers.
• To support + resolve claims + disputes.

Your Skills And Experiences

• At least 3 years of experience focusing on Air Logistics export activities.
• Able to work under tight deadlines and pressure.
• Good English communication is preferred..