In this Role, You’ll Get To:
Strategic Leadership and Business Development
- Take ownership of commercial strategies and provide operational support for select global hotel chain partners to ensure their success and satisfaction.
- Identify growth opportunities and collaborate with internal and external stakeholders to implement strategies that accelerate market expansion.
- Facilitate high-level discussions with global partners, aligning goals and fostering mutually beneficial outcomes.
Team Leadership and Collaboration
- Lead and inspire multi-level teams, promoting a collaborative and growth-focused environment that drives results.
- Work closely with regional teams at various levels to ensure seamless communication, alignment, and strategy execution.
- Design and implement innovative tests to explore new approaches for enhancing performance, making data-driven decisions.
Performance Management and Operational Excellence
- Oversee the preparation of detailed reports, leveraging data to guide informed decisions and strategic actions.
- Provide clear, actionable feedback to internal and external leadership, driving continuous improvement in account performance.
- Address and resolve rate and technical inquiries, ensuring a high level of service and satisfaction for stakeholders.
What You’ll Need to Succeed:
- 10+ years in strategic and commercial leadership roles within the OTA, travel, or hospitality industry.
- 5+ years of experience leading an account management team, preferably with a mix of commercial and technical roles.
- Experience managing client portfolios across multiple countries, and understanding regional dynamics.
- Demonstrated ability to leverage analytics and quantitative methods to inform and influence decision-making. Advanced Excel proficiency is essential, and SQL knowledge is a plus.
- Ability to identify market opportunities, negotiate, and build long-term partnerships.
- Clear, persuasive communicator with strong relationship-building skills.
- Highly organized and comfortable with making prioritization decisions. Able to effectively keep track of moving parts across projects and adapt to new information and goals.
- Demonstrates cultural awareness and emotional intelligence in diverse, global environments.
