JOB SPECIFIC TASKS

• Manage the confirmation process of all Pre-Arrival process to ensure consistency and accuracy and clear understanding in booking representation. Clear any miscommunications or issues related to the booking and follow up. Get the guest excited about their vacation stay and provide resort service. Responsible for resolution of customer issues regarding guest stays.
• Meet them upon arrival and assisting on any customer inquiries.
• Invite and schedule customer for Sales Presentation.
• Sell Tour Required Package for customers who are unable to join sales presentation this trip.
• Maintain performance target.
• Use proper telephone etiquette with all guests and fellow associates. Always address the guest in a professional manner. Return calls within a reasonable period.
• Include the following three steps of service with all guests: Welcome, anticipate their needs and thank the guest.
• Act as a team player in assisting other associates and be willing to assist any guest at any time. Manage proper hotel and guest relationship, relative with booking.
• Work closely with Hotel Operation to ensure guests receive consistent and current information.
• Ensure any guest requirement distribution updated in the system.
• Crosscheck arrivals between all systems (MOOD, OTM, MARSHA, PMS) and create, where necessary. Add notes to update guest’s reservations.
• Maintain contact rate of 80% or higher.
• Attend team meetings and provide positive feedback, constructive criticism, and reasonable suggestions for improvement.
• Be always aware of accident prevention. Adhere to safety policies and report any real or potential safety hazards to management.
• Each associate is expected to carry out all reasonable requests by management, which the associate can perform.
• Assist in implementation and tracking of marketing plans.
• Other duties and assigned tasks as required.

CANDIDATE PROFILE

• Bachelor’s degree
• Related work experience
• Proficiency in reading, writing and speaking Japanese and English
• Good personality
• Strong communication skills
• Positive interpersonal skills.
• Able to work in a deadline and target.
• Strong hospitality skills.
• Ability to work well under pressure.
• Able to work a flexible work schedule.
• Strong organizational and math skills.
• Must be able to work flexible hours/schedule.