Job Functions - Principal Accountabilities:

• Coordinate and promptly respond to the customer and internal departments related to daily sales & Operation inquiries.
• Proactively work with customers in order to close any potential gaps and achieve customer satisfaction.
• Create appropriate SOP in order to ensure all CBT shipments will be well arranged from origin to destination.
• Prepare sales advertising and report for promoting company services.
• Contact new customers and occasionally visit.
• Retain customers to use our service and provide them the best quality service.
• Develop and maintain regular service or problem review with customers to enhance current and future business.
• Work with DSV filed sale team and DSV Kam team to provide necessary details, costing and SOP to enable sale team to offer competitive rate and service to increase volume of current and new business.
• Record and analyze CBT volume, income and profit in order to generate proposal to increase volume and profit with cost management.
• Report problems from the customer feedback with recommendation in timely basis to Cross Border Trucking Manager to find out best solution.
• Record and conduct cross border operation review meeting with operation team to develop and improve service level to meet or exceed customers' demand.
• Lead and develop new potential routes in CBT service to expand business in cross border trucking markets.
• Performs special projects and all other assignments, especially associated with the further growth of cross border products and markets.
• Support and fulfill operation team when required
• Other related tasks as assigned by superior.

Qualifications:

• Bachelor's degree or higher
• Language: Fluent in Thai and English
• Field of Experience: Min. 5 years in Cross Border Operation, Planning, Sales experiences
• Specific Job Qualifications: Transportation, Logistics, Road Freight Forwarding Operations
• Computer Skills: Competent in MS Office and Transportation Management System (TMS)