Customer Success Specialist - Night Shift

Mô tả công việc

● New Customer Engagement: Oversee a portfolio of diverse customer personas spanning across hobbyist, SBM and Enterprise accounts, providing strategic guidance / Training and serving as their advocate through their fifth order.
● Improve Outcomes and Retention: Evaluate accounts regularly against performance metrics to proactively identify risks and opportunities; devise strategies to boost retention and customer satisfaction.
● Develop Strong Relationships: Build and maintain “first impression” relationships with key decision makers within each account to solidify the Company as their on-demand manufacturing choice.
● Influence Product Enhancements: Relay customer feedback to internal teams to inform product development and service improvements that respond to market demands.
● Loyalty: Build trusting cross functional relationships with Sales, Operations and customers.
● Ambassador for the Company: Represent the values and mission of the Company in all interactions, reinforcing our industry leadership in the on-demand manufacturing market.

Yêu cầu ứng viên

● 2+ years of experience in a account management or customer success role with closing experience (B2B sales experience is preferred)
● Strong communication skills in both writing and speaking (English & Native Language)
● Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
● Highly organized and detail-oriented, with the ability to manage multiple client accounts simultaneously
● Self-starter, problem-solving mindset with an inquisitive approach
● Ability to analyze data and provide actionable insights
● Basic project management and time management skills
● Prior Hubspot and Salesforce experience required

● Familiarity in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting
● Understand how technology products and services and solutions can solve business problems
● Coachability: you bring a growth mindset every day and feel excited to learn from your peers
● Commitment and curiosity to stay current with industry trends

Working hours: 07:00 PM - 04:00 AM (Night shift)

Location: Work from home 

Thu nhập

• Thu nhập: Đến 18 triệu VND

• Lương cứng không phụ thuộc doanh số

Quyền lợi được hưởng

• Competitive salary based on ability (upto 18.000.000 VND/month); 2-month probation with 85% of full salary.

• 13th-month salary bonus, Best Member performance rewards, and annual salary reviews.

• Full provision of work equipment.

• Professional, dynamic, and comfortable work environment.

• Full social insurance coverage according to Vietnamese labor law.

• Access to company-supported clubs such as yoga, badminton, and more attractive welfare policies.