HR Service Desk Officer

Key Responsibilities:

• System Support: Administer daily operations in Workday, including user profile maintenance, system access management, and handling system updates.
• Issue Resolution: Provide frontline support for system issues, resolving problems, investigating unexpected results, and addressing process flaws in collaboration with international HR colleagues.
• Data Integrity and Documentation: Conduct regular audits to ensure data accuracy, assist with data uploads into Workday, and maintain documentation such as business process workflows and user guides.
• Data Analysis and Reporting: Generate reports and perform data analysis tasks within Workday to support HR decision-making and process improvement initiatives.
• Collaboration and Training: Work with cross-functional teams to implement system upgrades and support the development of user procedures, training materials and knowledge databases for employees.

What skills & experience you’ll bring to us

• Bachelor's degree in Business, HR, IT, English, or a related field.
• 1-3 years of experience in HR, Service Desk, Shared Services, or a similar role.
• Experience with HR systems such as Workday, SAP HR, SuccessFactors, etc.
• Proficiency in Excel, including basic formulas and pivot tables.
• Strong English communication skills, equivalent to a TOEIC score of 785 or above.
• Customer-focused with excellent problem-solving skills.
• Flexibility with working hours, including availability for evening shifts.
• Eager to learn and adapt to new technologies and processes.
• Team player who thrives in an international team and environment.