Specialist, IT Support

Key Responsibilities

• Responsible for all IT Infrastructure and administrative operations duties.
• Work with 3rd party (Global and Local) on all IT infrastructure services :-
• Personal Computer/Network and Server (DXC/OBS)
• Multifunction Printers (Fuji Xerox)
• Data center environment
• Local Telecom (Cloud PBX)
• Mobile devices (AirWatch/Intune)
• Support operations IT issue by INC management tool (Service Now), to ensure the issue has resolved within reasonable time.
• Communicate IT global policy & new IT solutions to local users, to ensure they are understanding and following appropriately.
• Maintaining and monitoring global and local project plans and project schedules.
• Ensuring project deadlines are met.
• Providing administrative support as needed.
• Need to create written documentation required for excellent English written and verbal communication.

Requirements

• Bachelor’s degree in business or related field of study.
• 5 years’ experience in related field.
• Proactive attitude, customer service orientated approach & willingness to meet or exceed expected service level.
• Excellent verbal, written and presentation skills in English.
• Ability to work effectively both independently and as part of a team.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Ability to work on tight deadlines.