IT Support Engineer

Responsibilities:

• Day-to-Day support on user’s request.

• Maintain the Inventory of Asset.

• Repair or replace damaged hardware and communicate with vendor (if needed)

• Ensuring compliance with audit and regulatory requirements.

• Update technical manuals regarding operations, procedures and Network schematics.

• PC and Notebook support and diagnosing and resolving all Hardware, Software, and Printer problems.

• Support of the Company's remote users with RDP/VDI and VPN Users.

• Support for Google Meet, Zoom, and Workplace.

• Install and upgrade required software/OS follow Learn Corporation standard.

• Active Directory account creation/delete for all employees and account maintenance for all Company employees, including distribution list/mailbox/SMTP set up. Group creation/membership and permissions.

• PC/Notebook builds/configuration and software installation.

• Support of Google Product, Windows 10/11, MacOS, Ubuntu.

• Various Microsoft and bespoke desktop application installation and support.

• Rollout and patching of Operating System when necessary.

• Office/Desk moves. Relocating all IT equipment following users/team office movements.

• Able to travel to other provinces On-Site support branches.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or other related fields.

• At least 1-2 years demonstrable experience in the areas of IT Infrastructure implementation.

• Good interpersonal skills with ability to communicate with all levels of employees.

• Multicultural awareness and being able to work with people from diverse cultures.

• Demonstrated an attitude of improvement, as well as proactive action to anticipate issues.

• Fair command of both spoken and written English.