Senior Officer, ServiceNow Integration (JR-0023850)

Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.

·       Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.

·       Develop clear and concise technical & process documentation.

·       Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers.

·       Design quality features and think about how the applications and solutions will evolve in the future.

·       Solving complex problems in a highly dynamic and agile environment

·       Having a strong focus on code quality and reusability

·       Manage the setup, administration and configuration of ServiceNow.

·       Assist in the investigation and implementation of ServiceNow improvement projects.

·       Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement.

·       Collaborate with the rest of the ServiceNow COE team, FWD countries/BUs to configure and improve core platform capabilities.

QUALIFICATIONS / EXPERIENCE

 ·       2-4 years’ experience with ServiceNOW administration or application development.

·       Experience in using either Python or JavaScript is preferred.

·       Minimum 4 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.

·       Experience in AWS/Azure will be a plus but not necessary.

CERTIFICATIONS

·       ITIL V3/V4 Certification.

·       Certified as ServiceNow – System Administrator (CSA)

·       Certified as ServiceNow – Application Developer (CAD)

·       Certified Implementation Specialist (CIS) – ITSM

·       Micro certificate – Integration Hub fundamentals

·       CIS – Discovery, CIS – Service Mapping, CIS – Software Asset Management, CIS – Hardware Asset Management will be a plus.

KNOWLEDGE & TECHNICAL SKILLS

 ·       Demonstrating experience working with ServiceNow platform with the component such as ITSM pro, ITOM, IRM, BCM, ITAM, AppEngine

·       Experience working in cloud environments like Azure and AWS and the integration with ServiceNOW platform.

·       Ability to analyze, troubleshoot and resolve complex software applications or integration related problems.

·       Applies standard methodology, techniques, procedures and criteria.

·       Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes, e.g. GenAI integration with MS OpenAI or NOW Assist in ITSM Pro.