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    Seller Operations, Ops KAM - Chinese (Shopee)

    Full-Time
    , Thailand
    Posted: August 5, 2024
    Position Details

    Job Description


    • Respond to and document inquiries and issues from sellers effectively and provide solutions to their specific needs.
    • Follow up on and accurately escalate pending cases until resolution, ensuring timely updates to sellers and stakeholders.
    • Continuously monitor metrics of interest and identify problems or opportunities.
    • Reach out to sellers regularly to gather feedback, offer assistance and share best practices.
    • Analyse seller challenges and share insights/learnings with internal teams to help improve overall seller support capabilities.
    • Other duties as assigned.


    Requirements


    • Bachelor degree
    • Good scepticism
    • Strong problem solving
    • Communicate well, good active listening skill (CN & EN or TH)
    • Able to work as a shift (including holidays, and weekends)



    Skills
    Listening skills
    Problem-solving

    Functions
    Sales

    Job Overview

    Job Type:

    Full-Time


    Company

    Shopee logo

    Shopee

    194 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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