IT Support Engineer

Job Responsibilities

• Provide IT support services for users, include Office, laptop, printer, Wi-Fi, etc
• Perform IT system or network management works according to candidate's skillset
• Involve IT projects implement onsite.
• Corporate with senior system and network team for deep support case troubleshooting
• IT assets management according relate policy and guidelines

Job Requirements

• At least 2 year of work experience, proficient in English and Mandarin
• Familiar with Microsoft365 solutions and MS Teams collaboration tools
• Familiar with Windows/Mac OS system operation and hardware maintenance
• Basic knowledge about network and OS, endpoint management solution, etc.
• Good service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction
• ITIL or CCNA or MCSE, or any cloud certification preferred