Head of Unsecured Loan Product Management (Personal Loan/Credit Card)

Responsibilities:

• Develop and implement process to serve customer experiences
• Monitor process to comply with the internal and external regulations
• Manage and monitor the process related to Credit Car/Personal Loan product e.g.

-Collection management

-Compliance management

-Fraud protection / management

-Authorization improvement

-Incident management

-Special Projects

• Cooperate and communicate with the internal departments