Digital & Social Commerce Operation & Performance Manager, eCommerce

- Report to: Vietnam Digital & Social Commerce Lead

- Location: HCMC

MAIN RESPONSIBILITIES:

You will go together & assist Vietnam Digital & Social Commerce Lead to co-develop, manage & drive dCom Channel comprehensive growth strategy & development agenda, Customer JBP and Operation effectiveness for One Unilever Vietnam.

- Key pillars to in-charge, including but not limited to Customer JBP, Distributor management, Supply chain, P&L, Enablers for growth (Technology, D&A, etc.), Operation process efficiency management, etc.

- Co-create and deliver the proposal to VN dCom & sCom Lead following the brief ensure delivering the objectives and aligned with 1UL dCom strategy for growth

- Lead the follow up in further details of deployment of all assigned agenda with both external & internal stakeholders ensure high level of understanding & alignment across stakeholders and ensure the results are delivered on time in full

- Manage and maintain all related documents that support for the agenda ensure readiness of information and data properly for business decision making of high levels

STAKEHOLDER

- External: Customer (all eCommerce platforms), Distributor, Agency

- Internal: dCOM KA, CSP & all cross-functional teams

KEY REQUIREMENTS

- Very strong stakeholder management

- Well-structured, well-organized

- Self-motivated, bias for action, data driven

- Problem-solving ability with entrepreneur mindset, strong ownership & leadership

KEY EXPERIENCES

- Experience min 5+ years in: Key account management, Business development; Online industry, FMCG

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.