CRM Associate

Job Responsibility

-Building and maintaining profitable relationships with key customers

-Overseeing the relationship with customers

- Resolving customer complaints quickly and efficiently

-Keeping customers updated on the latest products in order to increase sales

- Expanding the customer base by upselling and cross-selling

-Understand and analyze digital marketing KPIs, develop scorecards and report on results to management team and other stakeholders. Continuously refine marketing tactics based on metric analysis

- Create, deploy and maintain landing pages that promote new programs, advertised assets, product lines and other digital campaign initiatives

- Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers

- Work collaboratively to understand business and customer needs and advise on industry best practices and standards

Job Qualification

- Previous experience in a CRM role or a related field (sales, marketing, customer service).

- Proven track record of successfully implementing and managing CRM systems.