About the job

• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Ensures all guests' messages, mail and parcels are handled and distributed promptly.
• Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required
• Ensures guest comments are channeled to Chief Concierge for follow up.