Operations Officer, Payment Services ( 249297)

Payment Operation

• Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation.

• Manage daily payment requests from customer, works with teammates/other functions and customers to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as required

Impact on the Business/Function

• Is responsible for ensuring the teams deliver in line with its demand statements

• Is responsible for planning and prioritization of day to day services across teams

• Is responsible for supporting the implementation of change programs as directed by the Line manager, including Global Standards

• Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model

Leadership & Teamwork

• Provides guidance/ support to team members, manages their performance to meet expected standards and objectives.

• Support LM for the coaching and development of individual team members and the overall development plans of the teams

• Contributes to the creation of a supportive work environment driven by HSBC values/code of conduct.

Operational Effectiveness & Control

• Demonstrate ways to improve service quality and exceed customer’s expectations.

• Contribute ideas and initiatives which lead to an enhanced relationship with the business partners and customers

• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.

Qualifications

• Min 2 years of experience in banking is required, especially in payment operations

• Demonstrates a strong work ethic, diligence and resilience in order to achieve results

• Able to work independently under own direction and initiative in a time sensitive environment

• Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines

• Strong interpersonal & communication skills

• Change Management/Customer Service Mindset