Operations Collaborator, Zalo

• Understand Zalo’s business solutions (Official Account, Mini App, Mini Shop), including onboarding, workflows, and use cases;

• Monitor and review merchants and shops on Zalo Mini App/Mini Shop for compliance with platform guidelines and quality standards;

• Verify and support new/existing accounts, ensuring accurate documentation in compliance with internal/external requirements;

• Track key metrics and generate reports for business analysis;

• Identify operational inefficiencies and propose solutions to improve effectiveness;

• Collaborate with internal teams to resolve issues and ensure a seamless partner/user experience;

• Maintain accurate records of documents and official communications;

• Assist in growth activities, including meetings, proposals, and events.

👾 What you will need

• Consulting/ customer service experience will be prefered;

• Effective communication, integrity, logical & systematic mindset;

• Hard working and eager to learn;

• Sociable and patient in work;

• Proficient in the use of Microsoft Office applications;

• Accept Freshers with high willing.