Key Account Management-Logistics Commercial

Responsibilities

• To directly manage Key Account(s), in accordance with agreed targets, goals + company guidelines, eliciting customer needs + selling our key products + services.

• To negotiate rates with customers in alignment with the business units (BU), ensuring rate sheets are documented + maintained as needed by the BU’s.

• To ensure compliance with our sales management processes + systems, ensuring correct + timely updates in our customer relationship system (CRM)

• To monitor monthly performance against set targets ensuring that immediate actions address deviations.

• To ensure that account plan(s) are in place based on internal processes + templates which are signed off by the respective sales manager.

• To effectively hand over + transition new business into operations to ensure that customer requirements + company's commitments are met.

• To conduct regular + structured review sessions with assigned customers including; process for continuous improvement + innovation, review of customer strategy + priorities to deliver operational excellence.

Job Requirements

• Bachelor's degree
• Key Account Management, Sales, or Contract Logistics Background
• Fluent in English