Senior Associate, Product Operations (Supply Chain & Order fulfillment)

• Promptly address and prioritize product issues based on business impact; balance priorities among stakeholders effectively

• Collaborate closely with cross-functional teams to conduct User Acceptance Testing (UAT), ensuring critical business requirements are met and edge cases are thoroughly addressed

• Execute feature release checklists, create user guides, and develop educational content to ensure teams understand and adopt new features effectively

• Facilitate discussions, workshops, and presentations to ensure clear understanding and alignment across teams

• Serve as the primary point of contact for business users' inquiries about feature logic

• Implement product configuration changes based on business requests

• Proactively share ideas to enhance team processes, manage workloads efficiently, and contribute to team innovation

• Mentor junior team members and take ownership of tackling complex problems

• Lead and maintain team processes like issue management or feature management, ensuring quality and consistency

Yêu cầu công việc:

• 3–5 years of experience in product operations, technical support, IT support or quality assurance related to Logistics Operation management, Supply Chain management, and Business transformation is a plus

• Excellent problem-solving skills, can quickly assess and resolve complex issues

• Excellent communication skills who can translate complex technical concepts into clear business terms (and vice versa)

• Ability to collaborate effectively with cross-functional teams, including Regional Product and business units

• Strong organizational skills to manage multiple tasks and priorities effectively

• Experience in QA methodologies, testing frameworks or automation tools

• Proficiency in writing and executing queries to support data analysis and troubleshooting

• Detail-oriented with a focus on thoroughness in addressing edge cases

• Ability to work in a fast-paced environment and meet deadlines

• Proactive and adaptable to changing business needs and priorities