[SPX Express] Senior/ Associate, Product Operations (Growth)

Release & Deployment Management

• Develop detailed release plans, including Go/No-Go checklists, cut-over plans, and rollback strategies.

• Coordinate releases using grayscale, A/B testing, or phased rollout approaches.

• Monitor post-release performance metrics, assess risks, and proactively trigger rollbacks when necessary.

• Collaborate closely with Business, PMO, and Development teams to ensure smooth and successful releases.

User Acceptance Testing (UAT)

• Prepare test scenarios, test data, and maintain UAT environment integrity.

• Execute, supervise, and sign off on UAT results; work closely with development teams to resolve defects.

System & Issue Operations

• Receive, categorize, and resolve production incidents within agreed SLAs.

• Maintain issue tracking logs and coordinate with regional development teams for permanent fixes and enhancements.

• Perform approved configuration changes and data corrections in production as needed.

Enablement & Change Management

• Create user guides, release notes, and other related documentation.

• Deliver training sessions for internal users on new features and support smooth transitions.

Yêu cầu công việc:

Must have:

• Bachelor’s degree in Computer Science, Business Administration, or a related field.

• Strong verbal and written communication skills in both Vietnamese and English.

• Experience in troubleshooting operational issues and implementing effective corrective actions in a timely manner.

• Ability to manage multiple tasks and prioritize effectively.

• Fast learner with strong systems thinking and product logic understanding.

• Empathy and patience in user communication, with ability to de-escalate conflicts.

For Senior Level:

• Knowledge of business flows, data flows, UX/UI design, API concepts, and project management fundamentals.

• Experience with project management and product development tools such as JIRA and Confluence.

• Proficient in analyzing data to identify trends, anomalies, and root causes using tools such as Excel, SQL, or data visualization platforms (e.g., Looker Studio).

• Strong analytical mindset with the ability to break down complex problems, propose actionable solutions, and make data-driven decisions.