Tour Staff Specialist

What You’ll Be Doing

Leadership & Engagement

• Act as an ambassador and role model of the G Adventures core values.
• Support CEO engagement between CEOs, Local office and G Adventures globally.
• Contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.
• Support the Tour Staff Manager with the implementation of brainstorming sessions, CEO incentive programs and local awards programs.
• Lead regional engagement initiatives for CEOs and contribute to special projects.

Recruitment & Training

• Organize all aspects of the recruiting process. This can include reviewing applications, organizing interviews etc.
• Support the Tour Staff Manager in organizing all aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.
• Support the Tour Staff Manager with CEO forum discussions, ongoing training initiatives and promoting growth in the region (newsletters, videos etc)
• Assist with all Tour Staff programs and initiatives, global and regional.
• Create and maintain the CEO Website and ensure all related CEO Resources are updated (Tech Itineraries, Trip Planners, etc)
• Create necessary manuals and other CEO resources that are region specific.

Performance Management

• Oversee that CEOs take responsibility for their own trip’s expenses and documents and follow up when needed.
• Monitor CEO comments section on traveller evaluations, making suggestions and providing input.
• Responsible for administration related to ensuring updates to the CEO Code of Conduct database.
• Schedule Quarterly CEO Performance Reviews and report on CEO performance as needed. Support with 1:1 reviews.
• Support Tour Staff Manager with actions related to CEO Performance issues as asked.

Administration

• Perform all administrative duties related to the onboarding of new and returning Tour Staff: creation of profile in systems, First Aid Certificate, Background Check etc (as permissions allow).
• Support Tour Staff Manager with CEO contract signing and timely updating of all contracts.
• Provide monthly departures report for CEO Schedule to Tour Staff Manager and tour assignment in internal system (Polaris).
• Assist the Tour Staff Manager with management and planning of the Tour Staff schedule.
• Responsible for uploading the Tour Staff schedule.
• Responsible for assisting the Tour Staff Manager / Supervisor in pre and post-trip report and debrief of CEOs (where applicable).

Technology & Systems

• Manage basic troubleshooting related to our systems.
• Facilitate ongoing training to CEOs as needed related to systems and how we use them.
• Provide the technology team feedback on improvements to our systems.

Financial

• Manage timely submission of all aspects of tours in Polaris, checking and supervising money request, dailies, cash flow, post trip emails and general trip expenses.
• Supporting Finance with review and approval of tour expenses, taking on these duties where necessary.
• Responsible for CEO Payroll, Quarterly Bonus, and CEO accounts process.

Support for our Travelers/Critical Incident Management

• Coordinate and assist in ground support for logistical issues during trips and on trip emergencies and assist with critical incident management as requested by the Tour Staff Manager / Supervisor.
• Manage non-critical reports, escalate when necessary
• Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.
• Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.

Commercial

• Assist the Tour Staff Manager with reviewing Tour Staff feedback to aid in innovation and product enhancement.

Multi-brand

• Work with Tour Staff Manager to ensure recruitment, training, branding and performance management is tailored to meet the needs of various brands.

What You’ll Need

• 1+ years of service at G Adventures or knowledge of the brand is preferred.
• Have a strong passion for Travel.
• Strong administration and organizational skills and experience
• Good presentation skilsl and public speaking
• Positive and Proactive with problem solving skill and good team player
• Proficient in both spoken and written English
• Computer skills, especially in Google suite
• Carry Regional emergency phone as of rotation schedule
• Able to understand the needs of both, a Tour Staff and G Adventures as a business
• Experienced traveling throughout South East Asia Region is a plus