Telesales and Services Officer

Job Description:

• Label prospects and qualified buyers from various entry channels and pass on leads to the outbound sales team if applicable.

• Contacting new and existing customers through calls to follow up on Ignite activities or learning progress for increasing sales opportunities

• Make outgoing calls to customers to advise them of products and services that may be of interest to them.

• Understand the customers' needs and tailor the service to their needs.

• Upsell and cross-sell other products that may be useful for clients.

• Consulting basic admission requirements for international programs, presenting suitable Ignite courses to clients and answering questions about Ignite products when needed and explaining products and service features to clients.

• Data and NPS Collecting

• Adminstrating information and contacting students from Live Class and Miniclass to facilitate team operation

Qualifications:

• Bachelor’s Degree

• Proven experiences as a Telesales Officer with at least 1 year

• Excellent communication and interpersonal skills with customers and team members

• Good negotiation skills with the ability to resolve issues and address complaints

• Enthusiastic, open-minded with a strong commitment to customer service

• Able to work in weekend (Work 5 Days, Off 2 Days)