Specialist - Deposit and Payment Product

Job Description:

• Support a disciplined Deposit Pricing process that drives cost effective deposit growth to fund the bank’s balance sheet
• Create and maintain a list of all the products and services under management
• Maintain up to date documented competitive and market analysis
• Maintain Product Development Roadmap for Deposits and ATM/debit card products, constantly incorporating enhancements to existing products and the launch of new products, based on competitive analysis and in partnership with Sales and Business heads
• Research and document detailed product requirements to ensure that products meet business needs, performance objectives and deliver an exceptional customer experience
• Provide analytical support by monitoring, analyzing existing product performance and providing actionable insights
• In partnership with Marketing & Branch and Wealth team, support the execution of marketing plans for products under management
• Be a source of product information for all stakeholders of the bank including training and communicating product features, benefits and performance through formal presentations and bank-wide written communications
• Address customer complaints and issues in a timely fashion and recommend enhancements to current processes to improve customer experience
• Support other operational and administrative tasks for the units as needed

Critical Experiences for deposits product manager:

• Knowledge of deposit and payment products, especially interest-bearing savings accounts, time deposits, and money market products.
• Develop and implement rate strategies for retail banking and recommends strategies and implements effective marketing plans.
• Role requires solid business acumen and strategic thinking and insight
• Strong Client Focus & business acumen
• Ability to work effectively with service partners across different platforms
• Work well in a cross-functional environment and motivate team members

Qualification:

• Thorough knowledge of Retail business banking products and services in area of responsibility
• Excellent analytical and organizational skills including database analysis, spreadsheet analysis, advertising, and research
• Strong sense of customer centricity
• Excellent PC application skills including Excel, Word and PPT
• University Degree with at least 5 years working experience in product and/or process management preferred
• Self-motivated team player and enjoy working in a fast-paced environment