Senior Business Analyst, Digital Business

VNGCloud is a leading cloud service provider in Vietnam, offering a comprehensive cloud ecosystem from Infrastructure-as-a-Service (vServer, vNetwork, vStorage) to Platform-as-a-Service (VKS-Kubernetes, vDB, vMonitor,...) and advanced AI Stack services (AI Platform, AI Gateway, VectorDB). Our mission is to empower businesses with robust, scalable, and innovative cloud-native solutions for digital transformation.

We are looking for a talented Senior Business Analyst to join our team, driving the analysis of business requirements and optimizing our Cloud & AI Stack to deliver maximum value to enterprise customers.

II. Job Responsibilities

1. Requirements Gathering and Analysis

• Work closely with Product Owners and cross-functional stakeholders (engineering, design, business) to translate product vision into clear, detailed business requirements across VNGCloud's IaaS, PaaS, and AI Platform offerings.

• Develop high-quality documentation including Business Requirement Documents (BRD), System Requirement Specifications (SRS), user stories, use cases, and process flows.

2. Process Optimization

• Analyze current processes and system workflows to identify improvement opportunities, ensuring enhanced operational efficiency and better user experience across cloud services.

• Provide clear, actionable insights and specifications for development and QA teams to ensure delivery meets business expectations and quality standards.

3. Solution Validation

• Participate in User Acceptance Testing (UAT) to validate functionality, usability, and performance of cloud and AI-related features before release.

• Work with stakeholders to ensure the final solution meets customer and business needs.

• Data-Driven Product Insights

• Leverage data and customer feedback to continuously improve products such as vServer, VKS, and AI Stack, enhancing performance and value for end users.

• Translate insights into feature proposals and prioritized backlogs in collaboration with Product Owners.

Yêu cầu

1. Education & Experience

• Bachelor’s degree in Information Technology, Business Information Systems, or a related field.

• Minimum of 3-4 years of experience as a Business Analyst in technology-focused projects, preferably in cloud computing, SaaS, or AI/ML platforms.

2. Technical Skills

• Proficient in creating clear and structured documentation (BRD, SRS, user stories, diagrams).

• Familiar with Agile/Scrum development processes.

• Nice to have: basic understanding of cloud computing concepts (IaaS, PaaS), containerization (Docker, Kubernetes), APIs, or AI/ML platform architecture.

3. Soft Skills

• Strong communication skills and the ability to work effectively with cross-functional teams.

• Excellent analytical thinking, problem-solving, and time management skills.

• Proactive, detail-oriented, and capable of proposing creative and practical solutions.

• Able to read and write clear and concise documentation in English.