Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Assists retrieval of resident’s vehicles if requested.
Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers. Controls entry doors and elevator/lift access.
Maintains security and restricts access to non-authorized individual during overnight hours
Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
Updates homeowner profiles with any relevant information
Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing
Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over
Complies with all Four Seasons’ guidelines, policies and procedures
Works harmoniously and professionally with co-workers and supervisors
ADDITIONAL RESPONSIBILITIES
Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
Works closely with hotel/resort night shift to ensure the general security of the building
Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
Perform other tasks or projects as assigned by the Guest Services Manager, Assistant Director of Residences or Director of Residences
