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    Quality Evaluator

    Full-Time
    Bangkok, Thailand
    Posted: July 19, 2024
    Position Details

    Job Description

    • Responsible for respective account, monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email
    • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
    • Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
    • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
    • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable)
    • Contribute to maintaining forms and legends documents
    • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals


    Candidate Profile

    • Preferred Travel industry experience or Customer Service experience
    • Associate's Degree in related field from a four-year college or university with 1 - 3 Years of Experience preferred.
    • Detail-oriented.
    • Ability to multi-task and meet timelines on deliverables.
    • Proficient in Microsoft Office.
    • Effective communication skills, both written and verbal.



    Skills
    Microsoft Office
    Account management
    Communication
    Customer Service 2

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    Concentrix  logo

    Concentrix

    34 active jobs

    Industry:

    Technology

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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