In This Role, You’ll Get To

• Acting as a point of contact to support employees reporting issues, requesting information, access, or other services in for People team related topics.
• Managing the Help Desk work-queue in a professional and consistent manner that ensures incidents, requests and queries are dealt with efficiently.
• Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and People team members.
• Provide Level 1 support for People Help Desk and escalate to Level 2 teams as appropriate.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support maintaining internal and external knowledge base.
• Delivering support service through multiple channels email, chat, Zendesk, self-service, and automated
• Identify trends and work closely with subject matter experts to suggest improvements

What You’ll Need To Succeed

• Customer focused and service oriented – constant customer communication is part of the daily tasks.
• Good problem-solving and communication skills.
• Good English language skills – systems configuration and employee communication are conducted in English primarily
• Can identify and address gaps in business process workflows
• Growth mindset
• Team player, loves working with a diverse team
• Strong attention to detail and accuracy
• Sense of humor is a must.

It’s Great If You Have

• At least 1 year of work experience. Experience in HR/ People functions is a plus.
• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Fluency in English.
• Experience in a similar position is an advantage.
• Any experience with Zendesk product platform and Workday/HRIS.
• This role is Based in Bangkok/6 months contract with potential to renewal**