Responsibilities:

1.Target Management: According to the requirements of the headquarters, reasonably decompose and customize the local KPI, manage and improve the process effectively to continuously optimize the service quality and customer satisfaction.

2.Team Management: Effectively configure and cultivate service team members, maintain positive team atmosphere, and team stability, promote team development.

3.Channel Management: Manage channel service indicators, continuously improve the service capability of channel and distributors.

4.Communication and coordination: Able to effectively communicate with internal and external customers, coordinate resources to ensure the maximization of overall business efficiency and facilitate business development.

5.Operational planning: Identify service business gaps and opportunities, effectively combine resources, achieve business goals, and drive business innovation.

Requirements:

1.Education Background: Diploma or Degree in Electronics / IT / Mechanical Engineering or equivalent

2.Experience: More than 5 years working experience of customer service in medical industry. International company working experience and team management experience are preferred.

3.Knowledge and skills: Good oral English communication and presentation skills, excellent learning ability.