Stay up-to-date on product knowledge and company policies
Answer customer inquiries and provide information about Bettr loan products
Follow company guidelines and procedures for handling customer/merchant service’s inquiries and issues.
Post-onboarding
Handle customer complaints and resolve issues within given SLA
Collaborate with other team members to provide excellent customer service
Keep accurate records of customer interactions and feedbacks
Assist customer/merchant in different transaction process, including deposits, withdrawals, and account maintenance, such as updating personal information
Requirements:
10+ years’ experience in a customer service (Tech or FinTech environment is a plus)
5+ years’ experience in a bank, fintech or payment gateway’s customer service environment
Fluency in English and Thai languages to speak with internal/external stakeholders Strong track record of being a creative and efficient problem solver, cross-functional collaborator, and strategic thinker in a fast-paced, culturally diverse environment
Strong motivation and drive to elevate a high-performing 24/7 customer support team
Experience with CX tools example; Zendesk, Chatbots, QA tool
Maintain a positive attitude and ensure customer satisfaction at all times
Skills
Language fluency
Customer Service
Product Knowledge
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
bettr
10 active jobs
Industry:
Banking & Finance
Ready to Apply?
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