Able to have the MC team to achieve the core KPIs metric for the company especially availability, rate extension, flex parity, content quality.
Able to lead, motivate and train the MC team to be on the right track based on the company goal and objective. Able to come up with any initiative and suggestion that can improve the overall performance of the MC team such as training, any exercise needed, anything that can further improve the workflow process.
Understand each MCs performance clearly, understand each MC’s strength and weakness to improve them in their weak point area and grow them further in their strength points.
Regularly communicate the clear goal to the MC team to ensure that they are on track and doing the right thing. Take initiative to anticipate certain issue that may arise and come up with Standard Operating Procedure (SOP) that can smoothen the group MC workflow.
Able to take new challenges, adapt to new changes, posses the can do attitude and able to motivate Group MC to commit on actions to achieve our key goal and company objective.
Being accepted as the leader by Group MC. Able to influence/convince the group MC to understand the company perspectives and be able to balance the situation of company benefit and the MC’s team benefit. Think of the team benefit more than oneself performance.
Main point of contact and accountable for partner
Take ownership of customer concerns regarding Technical issue, Customer issue and more
Work together with ME, AMM, MM and SMM to understand territory needs, act as a partner to support hotel efforts
Point-of-contact for customers regarding any operational issues
Works closely with fulfillment department and tech support to ensure all outgoing new, repaired and replacement units are up to date with latest and relevant software.
Coordinate with Customer Operation team to support calls and emails relating to customer issue.
Back Up for answering multi-line phone system, screens and directs incoming phone calls to appropriate partner.
Review allotment daily for accuracy and product availability to ensure timely delivery and expedite as needed.
Supervise, coach and lead MC in the team
Qualification :
At least 2 years of relevant work experience
Ability to lead and drive people to achieve team objective
Excellent interpersonal and communication skills
Familiarity with Hotel, Service and Online Travel Agent businesses
Fluent in Thai and English
Thai Nationality
Skills
KPIs
OTA
Supervising
Communication
Online Travel
Functions
Sales
Job Overview
Job Type:
Full-Time
Company
Traveloka
19 active jobs
Industry:
Hospitality, Tourism & Travel
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