Manager, Retail & Operation (Spa & Beauty Product) - Erb wellness

Key Responsibilities:

• Provide guidance to brands on best practices in retail operations including back-office operations and education.
• Conduct training sessions and workshops with each Brand/Market at various levels (retail managers, field staff).
• Periodically visit freestanding stores and assess the level of store operations consistency and efficiency; Report findings and elaborate recommendations and follow through with confirming change requests have been adopted.
• Lead Backoffice operational activities of store opening and store closure.
• Retail Operations process owner of all areas of compliance at Retail across the region. Responsible for supporting markets and ensuring that training is implemented and reviewing operational process efficiency and effectiveness.
• Critical project lead in the work to identify opportunity for Retail Operations workload standardization across the region. Determining existing processes and coordinating the development of digital solution changes to enable process efficiencies.

Qualifications

• At least 5 years of experience working at Retail stores, or in Retail store leadership role.
• Knowledge of retail operations and strategy
• Able to comprehend and provide inputs into business strategies.
• Experience in International retail organization, luxury / prestige beauty industry is preferred but not required.
• Excellent oral/written communication and presentation skills.
• Experience working with Retail Point of Sale (POS) systems/platforms.
• Able to confidently communicate with leaders in various levels: Affiliates, Regional and Global
• Able to drive changes by influencing, inspiring, teaching, and collaborating.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.