Job responsibilities
Primary Objective
Lead the Women’s full silhouette client strategy, with a key focus on driving the Womens’ Ready-To-Wear (RTW) business. Support the Retail team in the delivery of excellent client experience through the offering of styling and trend advice. Work in close partnership with the key stakeholders to collaborate on events, projects, new product launches, and provide the relevant trainings to elevate the styling skills of the retail team.
Drive the Client Strategy
- Support the Retail team in identifying opportunities, through interactions with new and existing clients, and to work with the Store Manager on a continuation plan on how to sustain expectations of such clients through the various Client Advisors
- Collaborate with the Merchandising team in proposing and implementing adequate commercial actions to increase the WRTW business and build the full silhouette mindset.
- Update and share with the team on current fashion trends and styles, using both internal and external resources
- Participate and support in local and zone RTW events, projects and new product launches
- Align with Zone Retail Learning department on projects
Elevate The Client Experience
- Collaborate with the Retail team in providing one on one personalized styling service (covering all categories of Vuitton products) to clients, with the objective to create the complete Vuitton silhouette
- Assist the Retail and Client Development teams on hosting, and support Client Advisors in the selling process by providing styling advice with the objective of increasing cross-selling and upselling through vision on full silhouette
- Participate and support the Client Advisors in high profile VIC and High-End sales
- To provide feedback on clients, business opportunities etc.
Retail Support and Training
- Coach and conduct workshops / trainings for the Retail teams (i.e. Client Advisors and Team Managers) with alignment with respective store managers areas of focus elevate on full silhouette styling and personal styling
- Prepare the relevant materials and tools to conduct the workshops / trainings
- Collaborate and align with WRTW Merchandising team on collection trainings
- Support in styling related training and client-related events
- Provide other styling related services, which the Company may require from time to time.
Profile
Key Requirements & Competencies
- Experience in retail or sales in the fashion industry
- Personal shopping or styling experience is desired
- Excellent knowledge of fashion and styling trends, with the ability to translate to different client profiles
- Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues and others at all levels
- Attention to details
- Approachable, friendly and personable, ability to connect with different personalities and client profiles
