Digital Manager

Roles & Responsibilities

• Digital Technology Leadership
• Provide leadership for digital technology initiatives, aligning them with business goals.
• Oversee the implementation and management of digital technology solutions, ensuring they meet quality and performance standards.
• IT Service Delivery
• Manage the delivery of IT services, including user support, system maintenance, and incident resolution.
• Monitor service performance, availability, and reliability to meet service-level agreements (SLAs).
• Business Partnering
• Collaborate with business units and departments to understand their technology needs.
• Act as a trusted advisor to business leaders, providing technology insights and solutions.
• Central Product Collaboration
• Work closely with central product teams to understand product roadmaps and align them with local business needs.
• Provide feedback and insights to central product teams to enhance product offerings.
• Infrastructure Management
• Coordinate with infrastructure teams to ensure the availability and performance of IT infrastructure.
• Plan and execute infrastructure upgrades and enhancements as needed.
• Vendor and Supplier Management
• Manage relationships with IT vendors and suppliers to ensure the procurement of quality technology solutions and services.
• Negotiate contracts and agreements with vendors.
• IT Security and Compliance
• Oversee IT security measures to protect company data and systems.
• Ensure compliance with relevant industry regulations and internal IT policies.
• Budget and Resource Management
• Develop and manage the IT budget, including cost control and resource allocation.
• Optimize IT spending to maximize ROI.
• Team Leadership
• Build and lead a high-performing IT team, providing coaching, mentoring, and development opportunities.
• Foster a culture of innovation and continuous improvement.

Education

• Bachelor's degree in a relevant field (e.g., Information Technology, Business Administration).
• Relevant industry certifications (e.g., ITIL, PMP) are a plus.

Experience

• Experience in IT management or a related leadership role.
• Proven track record of successfully aligning IT strategies with business goals.
• Strong understanding of digital technology trends and innovations.