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    Helpdesk Engineer

    Contract
    Bangkok, Thailand
    Posted: July 5, 2024
    Position Details

    Responsibilities

    • Serve as the first point of contact for customers and the engineer assistance over the phone or email. 
    • One-Stop Services for All customer Need is 24/7 365 days a year. 
    • Logs the problems to systems and assign the case to support team. 
    • Direct unresolved issues to the next level of support personnel. 
    • Follow-up the case and update customer status and information. 
    • Pass on any feedback or suggestions by customers to the appropriate internal team. 
    • Generate internal & external ticketing system reports daily, weekly, monthly for BU Team & Customer. 

     

    Qualifications

    • 0-2 years of work experience in IT-related. (Open for New Graduation) 
    • Human relationship and a team player. 
    • Analytical, negotiation and problem-solving skills, service-minded, high responsibility 
    • Assist in administrative work such as coordinate for supplies, organize for transport. 
    • Good communication / interpersonal skills. 
    • Good organizational and administrative skills. 
    • Proficient in Microsoft Office Suite. 
    • Good written and verbal communications skills. 
    • Must be attentive to detail, accurate, and able to prioritize multiple tasks in a high pressure, fast-paced environment. 
    • Customer-oriented and cool-tempered.



    Skills
    Attention to Detail
    Negotiation skills
    Administrative Skills
    Interpersonal Skills
    Problem Solving

    Functions
    Information Technology (IT)

    Job Overview

    Job Type:

    Contract


    Company

    MFEC logo

    MFEC

    38 active jobs

    Industry:

    Business & Professional Services

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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