Key Responsibilities
Boutique Performance & Sales Achievement
- Assist Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets
- Assist Boutique Manager to monitors boutique KPIs and support the implementation and monitoring of the action plans
- Assist Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
Team Management & People Development
- Is responsible for of the integration and training of new comers
- Ensure the day-to-day management, training, coaching and motivation of the boutique team
- Under the supervision of the Boutique Manager, monitor individual’s KPIs, evaluate the individual performance and support personal development and talent development
- Ensure the day-to-day management of the After Sales team
Client Relationship & Portfolio Development
- Assist the Boutique Manager to ensure a unique and high professional client service within the boutique
- Assist the Boutique Manager to implement and monitor the ROI on CRM programs and actions
- Act as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
Boutique Operations & Administration
- Oversee the back office and administration of the boutique
- Ensure the execution and delivery in time of all boutique reports
- Oversee the boutique expenses
- Ensure the understanding and enhancement of boutique policies, procedures and guidelines including all compliances within the boutique
Key Qualifications
- Minimum bachelor’s degree (any field) with at least 3 years of experience in Retail Management related roles
- Knowledge of Store operations management
- Experience in Luxury Retail is a strong advantage
- Passion for luxury watch and jewellery
- Good analytical skills and strive for excellence and eye for details
- Able to understand and synthesize business and market intelligence
- Fluent in English and Thai, Mandarin a plus
- Ability to work at the boutique and retail hours
