Strategic Client Consultation: Serve as the primary point of contact for clients, understanding their business objectives. Develop clear and actionable use cases that serve as a roadmap for success.
Best Practices Guidance: Advise clients on product utilization and help them understand essential features that will maximize user engagement and business performance.
Ongoing Support and Problem-Solving: Provide continuous support throughout the process from the launch to retention, addressing business challenges and ensuring the project stays on track.
User Adoption and Engagement: Develop strategies to drive user adoption and engagement post-launch. Assist clients with marketing efforts and analyze user behavior to identify optimization opportunities.
Marketing and Operational Support: Work closely with clients to understand their marketing objectives and provide guidance on leveraging the offered solutions to achieve them. Support on-ground rollouts of marketing campaigns and initiatives including preparation of artwork and marketing materials.
Feedback and Iteration: Collect and analyze feedback from both clients and end-users. Work closely with the development and product teams to iterate on the product, incorporating feedback to enhance its value and user experience.
Advocacy and Case Studies: Cultivate strong client relationships, encouraging case studies and testimonials that showcase project success.
Required Skills and Experience:
Bachelor’s degree in Business, Marketing, Computer Science or a related field.
3+ years of experience in customer success, project management, or a related role.
Excellent communication and relationship-building skills, with the ability to manage stakeholder expectations effectively.
Analytical mindset with experience in order to monitor performance and inform strategies.
Proven ability to manage multiple projects simultaneously, with a focus on delivering results.
