Responsible for customer satisfaction by regularly meeting with customers together with Customer Delivery managers and Account management team.
Responsible for employee satisfaction.
Responsible for Service Operation Performance.
Responsible for Service P&L and to ensure revenue and margin meet target plan.
Responsible for monitoring and keeping operation cost minimized at all time.
Responsible for new initiatives to have revenue upside and cost savings.
Perform other tasks, assigned from time-to-time.Directs the efforts of subordinate managers and Technical Service staff.
Supports / drives budgeting, analytics and long-term capacity planning.
Recommends improvements in methods, budget expenditures, equipment usage and procedures based on statistical and process analyses.
Actively manages open issues and works with senior leaders and internal partners to develop key decisions.
Managing a large team of 300+, nationwide.
Required Qualifications
Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills. The ideal candidate should possess a bachelor’s degree in Business Administration or Management (MBA preferred) or equivalent experience.
10+ years of operations managerial experience and 15+ years of overall business experience.
5 years of P&L responsibilities experience
Advance Proficiency Level: Accuracy and Attention to Detail; Business Process Management; Customer Focus, Managing Multiple Priorities; Technology Savvy; Acts with Integrity; Builds Partnerships; Conflict Management; Guides Team Success; Optimizes Diversity & Inclusion
The individual should demonstrate and possess a good understanding and working knowledge of service solutions, professional services and sales business plans and operations.
Sound understanding of managerial accounting and financial reporting is required.
The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management.
