Duties & Responsibilities:
Your main responsibility is to answer orders inquiries related to orders made on client store. These inquiries might be in the form of order stats, customized products, returns, availability and inquiries related to client stores.
- Answer incoming calls, emails and chat and perform outbound calls related to client products, customized products and services. You are require to cross-sell the products when needed
- Provides informs related to orders and returns status
- Identify customer requirements and ensure they are answered or routed through the appropriate support channel
- Follows the process and procedures for changes in client, if required
- Collecting and providing feedback regarding client products, website, and advertising
- Locating authorized dealers who carry client products
- Provide call backs to consumers if required to resolve inquiry that require off-line such as outbound calls to shipping carriers or consumers and other off-line work as deemed necessary and appropriate by client
- Demonstrate a strong customer services orientation and take responsibility to ensure that customers are satisfied
- Provides high level or professionalism and competent customer service and can communicate effectively with customers
Requirement:
- Able to communicate (speak, read, write) in English (B2) and Mandarin native
- Bachelor degree any filed
- Fresh Graduates welcomed!
