Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers.
Handle customer enquiries, advices and suggestions via email, call or online tools.
Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
Handle customer complaints, any special cases or ad hoc tasks.
Requirements:
Degree or Diploma and above.
Proficient in English and Hindi. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
Ability to work under pressure, strong communication skills and exceed beyond expectation.
Passionate for customer service industry and can accept to work under different work shifts, including night shift.
