Responsibilities

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listening skills
• Ability to multi-task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders
• Willing to work weekends and irregular hours which will include night shifts